World-Class Customer Support for Businesses of All Sizes

Simplify your support process. Manage customer issues, track productivity, and add unlimited agents to the cloud-based versatile system.

A robust real-time Helpdesk module designed for customer-oriented businesses

Cloudos Helpdesk is a unified ticketing, knowledge management, change management, performance management, issue resolution, and customer interaction module to streamline customer support and boost customer satisfaction.

Feature One

Adapt these three columns to fit your design need. To duplicate, delete or move columns, select the column and use the top icons to perform your action.

Feature Two

To add a fourth column, reduce the size of these three columns using the right icon of each block. Then, duplicate one of the columns to create a new one as a copy.

Feature Three

Delete the above image or replace it with a picture that illustrates your message. Click on the picture to change its rounded corner style.

Super-efficient Ticketing System

Cloudos Helpdesk is designed to create a single point of connect between the customers and helpdesk agents for speedy resolution of issues.

Connect with your customers anywhere – live chat, telephone, emails, and even social media – to deliver a seamless support service.

Cloudos Helpdesk converts all your customer emails to tickets, allowing you to respond to them quickly and not miss them in the mountains of mail chains.

Streamline the assignment, prioritization, and reviewing of tickets to ensure a faster resolution and higher degree of quality control.

Create and manage multiple support teams and tags to handle predetermined categories of tickets to achieve higher efficiencies in ticket resolution.

Grow Your Business By Unlocking Hidden Efficiencies

Access advanced analytical reports to analyse performances, discover bottlenecks and identify hidden inefficiencies to maximize resource utilization.

Cut down on the manual effort by automating low-skill tasks like assigning, managing, tracking, and finally reviewing tickets by the team manager.

Cloudos Helpdesk feature is an agile system developed for businesses of all sizes. Support all customers, products, regions, and audience with one seamless platform.

Provide superior, frictionless customer support with conversations that flow seamlessly across multiple channels.

Customize the helpdesk to make it familiar to your existing support teams and drastically bring down the learning curve involved in adapting to a new helpdesk platform.

Measure and Improve Customer Satisfaction With Cloudos Helpdesk

Cloudos Helpdesk provides you all the features and capabilities you need to measure and improve your customers’ satisfaction.

Identify the most commonly asked queries and create FAQs that offer relevant clarifications. Encourage self-service options.

Enable your customers to track the status of the issue. Let them know what their high-priority issue is being addressed with a sense of urgency.

Configure deeply insightful surveys to obtain real-time feedback to measure the impact of back-end improvements to customer support structures.

Measure the response time, issue resolution time, and other metrics to identify and work on areas of improvement that have an impact on customer satisfaction.

Configure and Manage Multiple Teams With Tailored Roles and Responsibilities

Cloudos Helpdesk allows businesses to create multiple teams, each with specific sets of issue resolution mandates including the types of calls, emails, and live chat issues they should be handling.

Create task hierarchies, individual and team hierarchies, and customize the workflows to handle your unique business requirements.

Cloudos Helpdesk provides you a 360-degree view of your customer’s journey – all their conversations with you – thereby enabling you to offer personalized services.

Provide superior, frictionless customer support with conversations that flow seamlessly across multiple channels.

Manage, monitor, and delegate internal employee support – all in one place. With Cloudos Helpdesk, faster performance is guaranteed.